Memoirs of a TeleTech-ian

Memoirs of TeleTech.

It is no lie to say that leaving the people we used to go along with, laugh with, and been comfortable sharing company with is hard. And so that’s the same with leaving my TeleTech colleagues. It has been five solid months that we have learned to understand each other – the good and the bad – yet despite the diversity of persons we still came up to be one great company. A beginner like me would be lost in a competitive and individualistic company such as TeleTech. It could have been hard without my “wave” (or batch) mates – namely, Erik 1, Mark, Simon, Faye, Zada, TinTin, Nap, Rolin, Monico, FG, Joseph, Faye, Junes, Candy, Dory, Erik 2, Alex, John, Lara, John, Ceryl, can make it to taking calls made by foreigners. Who will forget Mike and Dana’s tandem as dynamic and fun technical support trainers? That had been fun. And hey, imagine having to deal with computers and internet connection when what you got is a four-year degree in Nursing, but then the experience has been easy and smooth with my “wave” mates and high-caliber trainers.

After a month of taking calls from Americans, whose accents range from being like Martians to growling dogs, from heavy accent Texans to fast-pace Washington subscriber or something, we used to have tried so much for them to understand us and in the process have ourselves understood by them as well. You know, it’s not that easy. It’s not easy to be told that your English sucks, that the customer has to drop the call and call back later just to get another agent who does not speak German. On the other hand, it would be inappropriate to discredit some callers for their appreciative moves to gives us what we call in the production floor as “kudos” for a job well done. Having such compliments from your customers is satisfying. It has been one great job with your super-sensitive headset on your ears for almost eight hours, with the multitasking one has to do (a technical support agent most of the time has to speak as well as document the call at the same time and coordinate with various departments (in the US) and also make sure that the call hold time for the customer is short or else you will end up being reprimanded by an impatient customer or flagged by your supervisor for having a long call. One of the things I learned from this experience is to develop the ability to convince the customer that what you are doing is actually worth the entire wait---an excellent explanation would actually do.

And then after two months of intensive training for internet connectivity and computer whatevers, I have been assigned to a team under the leadership of Jenjen, a rather reserve, Korean-looking lady, who is just to kind for all of us – I don’t know with other people hehe. Her leadership is one in a million that all my four years in college I have never read of such leadership style. Well, that proves every one is unique Jen, you’re the woman!! Hehe. I happened to be- for some known or unknown reasons – came in a team of boring (of course, not) or rather highly aggressive people who are equally fond of laughing and laughing (me included, of course) and at the same competitive despite our being inexperienced in this field. We have been in number 5 slot from the bottom during our first month in production but look at it now, we are improving we’re in bottom 7 with our quality scores as one in top 6. I am damn proud of that. Yes, a long journey awaits the team and it is just sad that in that journey I have to cross in a different path – that is to pursue my nursing profession in a hospital setting. (I know, I know, that it is, economic-wise, a foul move to leave TeleTech with high salary to a job that you don’t have compensation at all, let alone volunteer in a government hospital) but then, I have to bear in mind that this is for my own good – to gain experience as a staff nurse and at the same time “serve humanity as my mission” hehe. Whatever, whatever Monico. J
Goodbyes are always sad and hard, yet this is an opportunity for one’s growth as a person. That’s why today I have to bid goodbye and with that bidding I would say I have been wiser and became better than I was before I met you guys. I wish to thank Erik, Monico, FG, Lara, Marchille, Ann, Antonio, Niña, Edudes, Aldwin, Airo, Darell – my team. And the next strong forces of TeleTech, our guiding Team Leads – TL Jen, Gretchen, Irene, Hags, and Alexander. And also my gratitude to all the people who made my stay in TeleTech great --- all the floor support who has been helping me when I don’t literally know what to do-Brandon, Mia, Honey, Mark, etc, and to Jess and Archie and also to Mike Tanner and Michael Sendall. Thank you so much. See you when I see you guys and I will never forget the time I spent with each of you – it has been a blast!

For now, I say, goodbye.

P.S. Thanks Eric for your help for my dvd writer to work and for giving me tips on working on my PC. and guys, you can visit http://www.wmdiaz.multiply.com/ for our pictures!!!